Health Insurer Relationships

Healthe Care Hospitals have agreements with major health insurance funds. Under these agreements, you are not required to pay the portion of your account that is covered by your health fund, as we will claim these benefits on your behalf.

We also accept patients from health funds with whom we don’t have agreements however, you may be required to pay an estimate of all expenses on or prior to admission.

We’ll verify your insurance prior to your admission.

You may find that your health fund doesn’t fully cover your stay, and that an out of pocket balance may occur. Estimated out of pocket expenses are generally payable on admission.

Self Insured Patients

Self insured patients are required to pay the estimated hospital account at the time of admission.

Department of Veterans' Affairs

Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. DVA patients are responsible for calls made to mobile, long distance (STD and international (ISD) numbers. Local calls are free.

Workers Compensation

Workers Compensation patients need to make arrangements to have their claim approved prior to admission.

Other Charges

After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:

  • Your treating doctor
  • Pathology
  • Radiology
  • Pharmacy
  • Allied health

For information on Private Health insurance vist


Europ Assistance Group


Healthe Care has an agreement with The Europ Assistance Group -  a global provider of Care Services. The Europ Assistance Group is fully owned by Generali and provides personalised assistance and practical support to over 300 million customers on an occasional or on-going basis.


In order to meet new needs linked to globalisation, increased life expectancy and new lifestyles and markets, the Europ Assistance

Group has partnered with Healthe Care for the provision of Hospital services to international customers.